Contact
Email, Telegram, phone and a form: ask us about plans, setup or the API — we answer during working hours.
Questions about plans, filters, connecting Telegram, the API or paying by invoice — write to us whichever way suits you.
info@randomstar.org — the main channel. We answer during working hours, usually the same day.
Telegram
@ParserRandomStarBot — the quickest way: send a screenshot and we can sort it out right away. This is our support account, not the notification bot — you connect the bot from your account.
Phone
+380 99 149 57 47 — Mon–Fri, 9:00–18:00 Kyiv time (UTC+2/+3). If we miss your call, write on Telegram or by email and we will call you back.
What we cannot help with
We are not an auction organiser or a platform, so we cannot accept a bid or a deposit or explain the terms of a particular lot. For that, contact the auction organiser or the platform through which you take part.
Company details
Details for contracts, invoices and payments are on the company details page.